Returns Policy
Irwillings - Returns Policy
Before returning an item, please read our Returns Policy carefully to ensure your item is eligible for return.
Return Timeframe
- Sports Equipment: You have 7 calendar days from the delivery date to notify us of a return.
- Sports Accessories & Supplements: You have 3 calendar days from the delivery date to notify us of a return.
How to Initiate a Return
You can start the return process by contacting our Customer Support at:
Email: irwillings@gmail.com
FAQs – Product Return
Sports Equipment
What qualifies a product for return?
- The item is not what you ordered.
- The item is defective, counterfeit, or damaged upon delivery.
Conditions for Return
- Notify customer service within 7 days.
- Send the item back via a recognized courier service.
- Inform customer service via email.
Refund & Processing Time
- Once we receive your returned item, our Quality Team will conduct a validation check within 7 business days.
- If approved, the refund will be processed within 7 working days.
- If you prefer a replacement instead of a refund, inform us, and we will check the availability of the product.
General FAQs
Which Products Cannot Be Returned?
- Items that have been used or unsealed.
- Items that are damaged due to mishandling.
- Items missing original packaging (tags, stickers, plastic cover).
- All swimwear items.
How to Request a Return?
Contact our Customer Support at irwillings@gmail.com to confirm if your product qualifies for return.
Information Required for Return Request:
- Order Number
- Reason for Return
- Preferred Refund Method (and required details)
What Happens After My Product is Received?
- Our Quality Inspection Team will check if your return meets all policy requirements.
- The evaluation process may take up to 7 working days.
- You will receive a confirmation via email.
What If My Return Is Denied?
- If your return is not approved, we will contact you and arrange to send the item back to you.
